FAQs


Business Information

Where is Life. Love. Cheese. Located?

Life. Love. Cheese. is a licensed and permitted retailer, food service business and caterer.  Our store is located at 184 Water Street in Wakefield, Massachusetts 

We are headquartered in a home office located in West Medford.

When is Life. Love. Cheese. open?

Monday thru Tuesdays - Closed

Wednesday thru Saturday - 11:00am to 7:00pm

Sunday - 11:00am to 5:00pm

Placing Orders

How do I order a grazing board?

All grazing boards are available for pre-order at the store or online. Orders must be placed by 5pm the day before pickup. We have a limited number of grab-n-go grazes available in our refrigerator daily

Can I get a vegetarian or vegan grazing board?

Life Love Cheese offers a vegetarian option for all orders. When ordering, you may select a vegetarian option that does not include charcuterie. If you require cheese that don’t use an animal rennet, please contact us before ordering.

We currently don’t have any vegan options.

Can I place a bulk order?

Absolutely! Life Love Cheese offers bulk orders for your next gathering or gift-giving needs. We can install custom grazing boards for sharing, create individual boxes for a socially distanced gathering, wrap up gift giving packages. We can even arrange deliveries in the Boston Metro area. Contact us to discuss details.

Can you accommodate food allergies?

Our kitchen uses all major food allergens. Although measures may taken to avoid cross-contamination, the facility is not allergen-free. Please contact us prior to ordering to discuss options.

Can I make a substitution?

All our boards are chef’s choice based on products and featured products available at the time of the order. Each week, the selection of products changes.

Additional charges apply for special requests or substitutions. If you wish to customize a product, please come by the store call us at 781-486-3646 during open hours.

Can I cancel or reschedule an order?

Yes, with the following restrictions.

For Workshops:
The minimum number of guests for a private workshop is 10 people for in-store workshops and 6 people for onsite workshops. 
In-store and onsite private workshops must be paid in full at the time of booking. Private workshops are not refundable, but they may be rescheduled with a 10% facilitation fee. Rescheduling a workshop requires a 7-day notice. A 3-day notice is required to modify the number of guests for a private workshops, minimum guest rules apply.
For public workshops, cancellation and refund policies are stated on the ticketing page or website.
For orders less than $500:
More than 7 days prior to pickup, delivery or event
    • Cancellations may be refunded minus a 5% processing fee.
    • Rescheduled orders receive full credit for future order. Rescheduled dates depend on availability.
Between 7 days and 24 hours prior to event of the pickup, delivery or event
    • Cancellations may be refunded minus a 15% processing fee.
    • Rescheduled orders incur a 5% processing. Rescheduled dates depend on availability.
Less than 24 hours prior to event of the pickup, delivery or event
    • Cancellations may be refunded minus a 50% processing fee.
    • Rescheduled orders incur a 30% processing. Rescheduled dates depend on availability.
For orders more than $500:
More than 7 days prior to pickup, delivery or event
    • Cancellations may be refunded minus a 10% processing fee.
    • Rescheduled orders receive full credit for future order. Rescheduled dates depend on availability.
Between 7 days and 48 hours prior to event of the pickup, delivery or event
    • Cancellations may be refunded minus a 20% processing fee.
    • Rescheduled orders incur a 10% processing. Rescheduled dates depend on availability.
Between 48 and 24 hours prior to event of the pickup, delivery or event
    • Cancellations may be refunded minus a 50% processing fee.
    • Rescheduled orders incur a 30% processing. Rescheduled dates depend on availability.
Less than 24 hours prior to event of the pickup, delivery or event
    • No refund for cancellations.
    • Rescheduled orders incur a 50% processing. Rescheduled dates depend on availability.

 

I love my Life. Love. Cheese. grazing board. How do I tell everyone about it?

We are so happy that we’ve made you happy. That’s our number one goal. If you loved your board, we would love to hear about it. There are lots of ways to show your love.

  • Shout outs on Social Media: We love seeing our products in the wild. So, please take a picture and post it. Don’t forget to tag us (@lifelovecheese) on Facebook and Instagram.
  • Write a review: Head over to our Facebook page, click on “Write a Review,” and leave a review for future customers to read.
  • Send a Testimonial: We know, we know, people go to the “Contact Us” page to ask questions and sometime complain, but hey, why not head over there to send us a love letter. We love, love, love getting love letters. They make us fell all warm and tingly.
  • Tell a Friend: Life. Love. Cheese. is a growing that wants to grow up into its own little store front. We want buy a big old cheese case to sell cut cheese and charcuterie. We want retail space to offer accompaniments and other delightful cheese-related things. And most of all, we a cheese bar so we can serve you flights of cheese with drink accompaniments all while talking about our favorite thing – Life. Love. And CHEESE!

To make that cheesy dream happen, we want you to send all your friends our way!

 

Pickups & Delivery

How do I pick up my order?

Life Love Cheese online orders are available for pick up instore starting at noon.  If the order is required before noon, please contact us to arrange an early pickup.

 

Do you deliver?

Yes! Life Love Cheese currently delivers Wednesday through Sunday to homes and businesses in Wakefield, Readding, Melrose and Stoneham fora flat rate fee of $7.

Wea re able to delivery to cities and towns throughout the Boston Metro Area. For deliveries outside these towns, additional fees apply. Please contact us to arrange.

Grazing Board Details

What’s on Life. Love. Cheese. Grazing Boards?

Each grazing board includes an assortment of cheeses and charcuterie alongside accompaniments like nuts, dried fruits, fruits, vegetables, and sweets. When ever possible our fruits and vegetables come from local farms and farmers markets.

Products and pairings are selected to make noshing delicious and fun, but also educational. All our grazing boards come with a menu card and a featured product highlight story. We hope you’ll find new favorites to add to your grocery list.

Our featured products highlight either a product from producers in the New England and Northeast region or a product from a women-owned or BIPOC-owned company.

How is a grazing board packaged?

Our grazing boards are arranged plate or tray and wrapped with plastic wrap. Bakery boxes are provided when necessary. When possible, we package in eco-friendly compostable or recyclable packaging.  Trays are thoughtfully arranged and may be displayed right out of the box.

Compostable utensils available on request. Boxes and bags may be omitted on request.

How should I store my grazing board?

Ideally, a Life Love Cheese grazing board should be served within 24 hours. Contents may degrade after that and they should not be kept more than 5 days.

To store your grazing board overnight, keep it wrapped refrigerated until an hour before serving.

We recommend unwrapping the board an hour before serving and letting it come to room temperature. Do not hold at room temperature for more than 4 hours.

Note: we include a water absorbing packet (silica gel) inside our plastic wrapping. The packet helps maintain freshness by reducing moisture. Please discard the packet after unwrapping the grazing board.

Returns

Do you have a return policy?

Life Love Cheese grazing boards are perishable, so we cannot accept any returns. If there is a problem with a grazing board, please contact us via our contact us page or call us at 781-486-3646. Any delivery charges cannot be refunded.

Additional questions? Feel free to send us a message via our contact us page.